Terms of Service

1. General Conditions of Use

• Users must be at least 18 years of age or acting under the supervision of a legal guardian when conducting shopping transactions on the system.

• You commit to providing accurate, truthful information when registering an account or placing an order to ensure smooth delivery rights.

2. Ordering and Transactions

• An order is only considered successful when our system sends a confirmation notification via email or phone number.

• Product prices are clearly listed in VND (inclusive of applicable taxes where required). Shipping fees will be transparently displayed before you complete your payment.

3. Return and Refund Policy

• Customers have the right to inspect products upon delivery and may request exchanges or returns according to Sinuci's current warranty and return policies (applicable to manufacturer defects or transit damages).

4. Limitation of Liability

• Lipoci JSC shall not be liable for losses arising from improper use of product instructions or client errors (providing incorrect addresses, contact details, etc.).